Derailed by Group Dynamics – get back on track!

Last week we shared a “real life” facilitator learning moment that sent us back to the books for reminders on group facilitation. Here are some tips we discovered that might help prevent being derailed by group dynamics.

1. In his book, The Secrets of Facilitation, author Michael Wilkinson offers tips for dealing with behaviors in a group. Catch participants being positively engaged and give them some attention, a head nod, a smile, or get them to have the floor to share an experience. People are more likely to engage if they feel they are contributing and offering to the process. Ask for their thoughts.

2. In the book The Skilled Facilitator, Roger Schwarz talks about two sets of knowledge and skills that assist a facilitator to help intervene in group dynamics. First, you need to know what type of behavior to look for…the ones that reflect key dynamics of the effectiveness of a group. Establish quick ground rules with every group- as the key way to know and identify a behavior that is in contrast of agreed upon principles. Second, a process for diagnosis is needed…figure out how you will observe and make sense of behavior. Facilitators have to deal with high-level inference (such as control and trust) that cannot be observed directly but must be inferred. The next steps are to decide whether, how and why to intervene. If you do intervene describe the observed behavior in an open and non judging way and share your intent in addressing the dynamic.

One of the learning’s we have taken away from our “de-railed” group facilitation is to remain grounded ourselves, stay curious with others, and clarify any behaviors that may be rippling in the room.

Raising the Village Question:

What are the behaviors that best boost a collaborative spirit? How might you discuss this regularly with your community group?